FAQ

Q   What is so great about the CatWheel II?
A   We've all seen the numerous Cat Wheels now on the market. Did you know Catswall Design was the first to create an open-sided wheel without dangerous spokes? Besides being the first, it's still the finest available! Our wheel combines top-quality design, craftsmanship and attention to detail. Like an iPhone or BMW, it's for customers who expect the best. Rather than being a mass-produced product, each CatWheel II is hand created in a labor-intensive process. Other 'snap-together' running wheels on the market tend to be plastic and not comparable to the quality of the CatWheel II by Catswall Design.  Watch the production process here: CatWheel Video.  It's not for everyone, but you do get what you pay for - and we've earned the praise of many satisfied customers.

Q   Does the CatWheel II require assembly?
A   No!  The CatWheel II ships in one large box.  The wheel is one piece MDF wood fiberboard with a PVC vinyl tread.  You simply set the base on the floor and place the wheel on top and it's ready for your cat to enjoy! Because of the carton size, catWheel II will arrive by FedEx Freight (or a subsidiary). You will receive an advance call for a delivery time to be arranged as someone will need to be home to accept the CatWheel.

Q   Will my cat love the CatWheel II?
A   Many cats will love to run on the wheel.  After an introductory period, they will get comfortable with the movement and learn that they can move it by walking and running.  But, we all know cats, if a cat decides not to, it may choose not to use it.  We suggest a CatWheel for young, active, inquisitive cats, but not necessarily for older, overweight, or slower cats that don't enjoy chasing or running.  Exotic breeds like Bengals almost always will be active CatWheel runners.  Due to the expensive shipping costs, we do not accept returns because of non-use, so weigh your decision to purchase thoughtfully.

Q  How do you clean the pine CatsBoxes Catswall components? Are they acceptable for shelters?
A   The CatsBox and CatsWall components are made of solid pinewood. It's clear-coated with a non-toxic sealer (children furniture grade) so it is non-porous.  Mild cleaning solutions and disinfectants can be used and won't damage the finish. Many shelters feature Catswall products and clean them with Accel or similar disinfectants. We don't recommend soaking the CatsBox in water, but it is water-resistant and can be cleaned quite easily.

Q  Can I install the Modular CatsWall by myself?
A   We suggest allowing a few hours for the installation and having a helper as it tends to be a two-person job.  If you aren't so 'handy',  it may be necessary to hire a professional (or bribe a friend!) so that the CatsWall is hung securely.  Also, we recommend attaching a plywood base to the wall first with appropriate screws or wall anchors, then screwing the aluminum slat into the plywood with the flat-head screws provided. Contact us for complete installation instructions.

Q  Does the Ant-Proof CatFeeder require water in the base to keep ants away?
A  The base of our Cat Feeders has a channel 'moat' design to prevent ants from getting into the food bowls.  While you can add water into this channel, it is not required for it to be ant-proof. 

 Q  Why do you only sell one wand toy, the CatTail Teaser??
A  The CatTail Teaser is the finest of wand toys!  Its sturdy and extendable, with strong faux suede strands that drive cats crazy.  It holds up very well for years of use. It's the best and why we sell it.

Q  How does the CatsClinber shelves and CatsBoxes mount to the wall?
A  The CatsClimber components use cleverly designed 'pelican brackets'  The bracket mounts to the wall with 4 screws (make sure they hit a stud or use a drywall anchor. Then the shelves slide into the pelican bracket to hold the shelf. 

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